Guests can use the application in their phones to:
search all information about your facility
be informed about current events
order food and drinks from your restaurant
schedule the service or something from your offer
view your recommendations ...
Features
Information about your facility
The guest will have all the info about your facility, contents and offer prices in their phone. Using the app, he books services, orders food and drinks, sends a request for service in the room, reports a problem, contacts the front desk and much more, which you can see in the demo mode of the app.
Digital tool for guest and host
GuesTool takes care of the guest and is with him all the time. During the stay, the guest, from their room, from the beach or the mountain, sends a request for a specific offer or service, to which you can respond in an instant, making their stay perfect. A satisfied guest spends more.
11 languages
The guest's request is automatically translated and sent to the staff of your facility. The staff answers in their own language, the answer is automatically translated and the guest receives it in their own language. Communication between the guest and the staff has never been faster and easier, with typing being kept to a minimum.
Announcements
Send the guest information about important and current events, special offers and discounts. Promote your services, congratulate birthdays and holidays or send a warning ...
Who is using GuesTool?
GuesTool is very easy to activate and even easier to use.
small and large hotels
one and more apartments
all types of beaches
Price
To see the prices change the number of accommodation units:
So far, few hotels have had their apps costing tens of thousands of euros, while hotel chains pay even more than that. Maintenance of such applications costs more than the cost of using the GuesTool service, with maintenance and support already included. GuesTool is equally accessible to small and large accommodation facilities.
You can use GuesTool completely free of charge, just increaseing the price by only 0.05€ -0.30€ per night, depending on the volume of work.
(no credit card required)
How does GuesTool work?
Installation
Installation of the GuesTool app for guest does not take longer than 2 minutes. Guests staying in your facility receive a QR card with a check-in code at the front desk with which they will register in the app and thus get the opportunity to send requests and book services. Everyone else uses the app, but without the ability to send requests and book services.
Use
UseThe guest uses the app before the stay, during the stay, but also after the stay. Those who do not stay in your facility can, while drinking coffee in the bar or during the lunch on the terrace of your restaurant, download the app and view the contents and prices of the offers.
Efficiency
In the past, a guest of room 202, dialing 0 on a landline, would ask the front desk for additional pillows, the receptionist would call the hostess, the hostess then calls the supervisor of the second floor and the supervisor is looking for the first free maid. Now, the guest sends a request for additional pillows using the app and with just 3 clicks. The request is sent to the staff in charge of this type of work, and the first free employee takes it over and executes it.
Quality
Whether you are the owner of one accommodation unit or the manager of a large hotel, GuesTool will help you perfectly organize your business, expand your offer and increase the number of nights as well as an income. The power of the app is expressed in large hotels, but we are convinced that it is the same in small facilities with only 4 accommodation units.
Info
The risks of transmitting the virus have conditioned the hotel sector to remove info material in paper form from rooms and apartments. With 27 pages in this category, you can inform the guest about house rules, basic information, breakfast, pharmacy, ATM, taxi, timetable, TV instructions, minibar prices, shops...
Our offer
Use one of the 38 pages in this category to present your offer to your guest without being intrusive. You need GuesTool because you will allow the guest to, during their free time and from a room, restaurant, beach or mountain, book an appointment for a massage, schedule a quick check out, order a taxi to the airport and much more.
Service
For a maximum of 15 seconds and without typing, the guest can request a room service. His request is received by the employees in charge of that type of service, also the reception as well as the management of the facility, which is now up to date with all the events, taking care that everything works properly.
You are dissatisified?
With just one click and a list of over 40 typical remarks, the guest can express their dissatisfaction. It is a privilege, in real time, to know that there is a guest in your facility who is dissatisfied for some reason, because you will use this knowledge to react quickly and solve possible problems, to the mutual satisfaction.
Front desk
With the front desk in their pocket, the guest will now with a few clicks schedule an awakening, extend the stay, request a quick check-out, send a "Do Not Disturb", meet the staff or send a request for a new reservation. The receptionist is the best promoter of your application. At any time, he can print personalized QR cards and other promotional material found in your web administrator application.
Report a problem
It can no longer happen that due to a faulty light bulb, an unpleasant smell, water dripping from the tap or some other current problem, the guest writes a negative review or because of that, badly evaluates your facility. Now this guest will help you react immediately and rectify the fault.
Urgent
If necessary, the guest will be able to call a doctor or ambulance, firefighters, police, security, but also request a plaster or cold dressing, report a flood in the room, report a problem with the safe, elevator or report a lost key/card.
Food and drinks
From the comfort of their room, the guest will now choose a dish or drink from the restaurant menu and order it all with one click.
Gallery
The gallery is formed automatically from all the photos from the application pages. Photos are updated with changes you make to the app.
Recommendations
The most frequently asked guest question is: What can you recommend to us? Use the 27 pages to recommend attractive locations, good restaurants, museums, announcements of cultural events or current events. These pages have a location input field, which means that by clicking on the location, the guest will activate a GPS map that will take him there.
Messages
The guest in the Messages has an overview of all sent requests and received answers. Staff, during working hours, receive and respond only to those requests that relate to their job. The management and the front desk see all the messages that are sent within your facility, but they can also respond to them if necessary.
Reports
At any time, you have an insight into how many guests use your application, review and analysis of all submitted requests and responses to them, status of using services, overview by units, staff, desired periods...
Reviews
Just before departure, the guest receives a reminder to rate your service, but also to write impressions. You decide which questions to ask the guest, such as whether the average rating will be displayed in the guest app, the staff app, and or on the onepage website.
Owners
The owner of the facility has full access to all parts of the application, and the owner or owners of individual units in a condo or apart hotel have access to all reports relating only to their units and so at all times have information on occupancy, requests, comments, ratings and more.
Website
Regardless of the size and content of your facility, the website you receive for free will be automatically generated from the application. Maintenance of this website will not be necessary, as it will be automatically updated with each change you make in the application.
What do you get?
Why GuesTool?
Because immediately after booking and before arrival, the guest can install the app and view all the info about your facility, contents, offer prices, recommendations, upcoming events and happenings. This means that they will plan better and possibly extend their stay.
Because you don't need additional equipment.
Because GuesTool is very easy to activate and to use.
Download to see all the possibilities in the Demo Hotel
